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Cancellation Policy

Cancellation Policy

Cancellation Policy
Scentsouls offers a flexible cancellation policy to give you as much opportunity as possible to cancel items before they ship.



Cancellation before shipping
If you wish to cancel your order which has not been shipped yet, you must contact customer service:

Email: care@scentsouls.com
Contact us: +91 9819591472

Once the order cancellation is processed the money will be refunded to you within 5 to 7 business working days



Shipments
When items are added to a shipment we begin the process of fulfilling your order. Once this happens items can no longer be canceled. Shipments are created when:

You place an order for in stock items and request that they ship immediately.

If the shipping lable is created to process shipment.


Payments in Process
All refunds are processed within 5 to 7 business days please refer to our return & refund policy.