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We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Data.
Throughout this document, “we”, “us”, “our”, “ours” refer to Scent Souls . Wherever we have said ‘you’ or ‘your’, this means YOU
WHO WE ARE
Scent Souls is a company incorporated and registered under the provisions of the Companies Act, 2013 and having its registered office at 102, Versova Sea Breeze-2, R. C Church Road Off Yari Road Andheri West Mumbai-61. Scent Souls is engaged in the business of facilitating selling, marketing of Fragrances (“Business”) through the e-commerce website www.scentsouls.com developed and owned by Scent Souls and/or its parent company, and/or its affiliates (Website collectively referred to as “Platform”) or offline stores / events to conduct its Business.
ROLES WE PLAY
We play the role of a Data Processor when we collect and process Personal Data on behalf of another Data Controller
We commit to protecting your privacy and hence our Personal Data handling practices are continually reviewed to ensure compliance with the applicable Privacy laws and regulations
PERSONAL INFORMATION GATHERED BY SCENTSOULS.COM
The information we learn and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the app, undertake transactions (including to facilitate and process payments), communicate with you,convey any promotional offers, services or updates associated Scentsouls.com, and generally maintain your accounts with us. We also use this information to customize your experience and improve Scentsouls.com.
INFORMATION YOU GIVE US:
We receive and store any information you provide while using Scentsouls.com, or give us in any other way. You can choose not to provide certain information, but then you might not be able to use Scentsouls.com. We use the information that you provide for such purposes as opening your account, processing your transactions, responding to your requests, and communicating with you
INFORMATION WE COLLECT ABOUT YOU:
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your web browser accesses our Services. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.
INFORMATION FROM OTHER SOURCES:
We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.
CATEGORIES OF PERSONAL DATA
Categories of Personal Data collected and processed by us are as follows;
Demographic & Identity data
Online Identifiers and other Technical Data
PURPOSES OF GATHERING YOUR PERSONAL DATA
We use your personal information to operate, provide, develop, and improve the products and services. These purposes include:
PURCHASE AND DELIVERY OF PRODUCTS AND SERVICES
We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
PROVIDE, TROUBLESHOOT, AND IMPROVE SCENTSOULS.COM
We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Scentsouls.com.
RECOMMENDATIONS AND PERSONALIZATION
We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Scentsouls.com.
COMMUNICATE WITH YOU
We use your personal information to communicate with you in relation to Scentsouls.com via different channels (e.g., by phone, e-mail, chat).
We use your personal information to display interest-based ads for features, products, and services that might be of interest to you.
LAWFUL BASES OF PROCESSING YOUR PERSONAL DATA
We are permitted to process your Personal Data in compliance with applicable laws and regulations by relying on one or more of the following lawful bases:
Where the processing is based on your consent, you have a right to withdraw your consent at any time. You may withdraw consent by contacting us. Upon receipt of your written request to withdraw your consent, consequences of withdrawal will be communicated to you and, upon your agreement, your request for withdrawal will be processed.
COOKIES AND OTHER TRACKERS USED BY OUR DIGITAL PROPERTIES
Cookies are small text files that are placed on your computer by websites that you visit. Similarly, there are other types of trackers used. These are used to make Websites work more efficiently, as well as to provide information to the owners of the website.
Below are the categories of cookies used on our website along with a description of what they are used for
These cookies are needed to run our website, to keep it secure if you are logged on and to obey regulations that apply to us.
If you are a customer, they help us know who you are so that you can log on and manage your accounts. They also help us keep your details safe and private.
These cookies are used for remembering things like:
These cookies tell us how you and our other customers use our website. We combine all this data together and study it. This helps us to:
Most web browsers allow some control of most cookies through the browser settings. Please note disabling the ‘Strictly Necessary’ cookies may cause certain parts of our website to remain inaccessible to you.
We use other tracking mechanisms in addition to the above
DO NOT TRACK
Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Our sites are not currently set up to respond to those signals.
PERSONAL DATA DISCLOSURE
Scent Souls site contains third party SDKs that collect personally identifiable information (PII). They use this information to better target users or provide elements of our products & services on behalf of us. These third party sites have separate and independent privacy policies.
SCENTSOULS.COM USES THREE TYPES OF SDKS :
· Analyze in-depth detail about the visitors on our app
· Settle errors
· Better target users and
· Provide push notifications and digital ads to the users
· Example-Vajro, Shopify
· Complete customers’ payment transaction Example – HDFC With Razorpay, Cashfree
· Help users login at Scentsouls.com Example - Google, Facebook.
Links to the Privacy Policies of the third-party service providers used by our application are given below:
We have appropriate contracts in place with our third-party partners. This means that they cannot do anything with your Personal Data which is outside of the scope permitted by us. They hold it securely and retain it only for the period specified in our contracts with them.
We might also disclose your Personal Data to appropriate authorities if we believe that it is reasonably necessary to comply with a law, regulation, legal process, to protect the safety of any person, to address fraud, security, or technical issues, or to protect our rights or the rights of those who use our products & services.
Reasons for disclosing your Personal Data to other parties:
We may disclose your Personal Data to others where it is lawful to do so including where we or they:
To whom your Personal Data may be disclosed:
We may disclose your Personal Data for the above purposes to other parties including:
CROSS-BORDER DATA TRANSFER
You understand and accept that these countries may have differing (and potentially less stringent) laws relating to the degree of confidentiality afforded to the information it holds and that such information can become subject to the laws and disclosure requirements of such countries, including disclosure to governmental bodies, regulatory agencies and private persons, as a result of applicable governmental or regulatory inquiry, court order or other similar process. In addition, a number of countries have agreements with other countries providing for exchange of information for law enforcement, tax and other purposes.
We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission and deletion. We work to protect the security of your personal information during transmission by using encryption protocols. We use multi-layered controls to help protect our infrastructure, constantly monitoring and improving our applications, systems, and processes to meet the growing demands and challenges of security. We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your Personal Data in line with our policies.
RETENTION AND DISPOSAL OF DATA
LINKS TO OTHER WEBSITES
Our website is directed to be used by adults only. If you are not an adult, while you may look at our site, you should not make a purchase, register, or submit Personal Data to us. We or our associates /affiliates do not knowingly collect information from minors.
YOUR RIGHTS AS A CUSTOMER
We understand that when you interact with Scentsouls.com, you have rights over your Personal Data. These rights involve providing reasonable steps to allow you to access your personal data, correct any errors among others. In the event that you are not satisfied with our response or have unresolved concerns, you can get in touch with us to resolve the issue by means of email@example.com.
For any further queries and complaints related to privacy under applicable laws and regulations, you could reach us at:
Contact Email Address: firstname.lastname@example.org
IN ACCORDANCE WITH INFORMATION TECHNOLOGY ACT 2000 AND RULES MADE THERE UNDER, THE NAME AND CONTACT DETAILS OF THE GRIEVANCE OFFICER ARE PROVIDED BELOW
GRIEVANCE OFFICER - CUSTOMER SERVICES
Name : Mr. Monish
Contact : +91 9819591472
NOTIFICATION OF CHANGES